At Capital One, I worked on Auto Refinance where we worked to keep cars in the hands of drivers and saved over $2 billion dollars for our customers.
At Capital One, I worked in Auto Refi on the Business As Usual (BAU) flow that saw tens of thousands of visitors a day.
Key Contributions
Reworked checkout flow using Lit and Java Spring to support co-applicants allowing previously ineligible customers to apply and increasing application conversion by 3%
Created proof of concept contract signing interaction using internal user studies and supported integration which led to increased conversion and significantly decreased customer complaints relating to customers not realizing they were signing a legally binding contract
Owned new similar term experiment correcting known discrepancy with credit profiles from Transunion increasing conversion by 4% and requiring modification of Spring decision engine and React frontend